Shipping, Returns & Exchange Policy
Shipping, Returns & Exchange Policy
We’re a small independent slow-fashion label committed to thoughtful production. If something isn't right, we’ll do our best to fix it.
1. Order Cancellation
- You may cancel an order only if it hasn’t shipped.
- Email us as soon as possible to request cancellation.
- Orders that have already shipped cannot be cancelled.
2. Refunds
- Cancelled orders are refunded to your original payment method.
- For returned items, we offer store credit only (no cash refunds).
- Sale or promotional items are non-refundable.
3. Exchanges
- Contact us within 7 days of delivery to request an exchange.
- Items must be unworn, unwashed, and in original condition with tags.
- Original e-receipt must be provided.
- You may exchange for an item of equal or greater value (difference must be paid).
- Sale items may not be eligible for exchange.
4. Store Credit
All store credits are valid for 3 months from the date of issue.
5. Return Shipping Fee
Returns incur a flat fee of ₹200 for shipping.
6. Shipping Timeframes
- Domestic (India): 5–7 business days.
- International: 7–10 business days.
- During disruptions (strikes, pandemics):
- Domestic: 8–10 days
- International: 13–15 days
How to Initiate a Return or Exchange
- Email us with your order number and reason.
- We’ll confirm eligibility and provide return instructions.
- Once we receive and inspect the item, we’ll issue a store credit or ship the exchange.
Need Help?
Email us at hello@backalleybodega.com or ankit@backalleybodega.com and we’ll assist you.
Quick Summary
| Topic | Policy |
|---|---|
| Cancellation | Before shipment only |
| Refunds | Store credit only (no refunds for sale items) |
| Exchanges | Within 7 days, unused items, original receipt |
| Store Credit | Valid for 3 months |
| Return Fee | ₹200 flat |
| Shipping Time | 5–7 days India, 7–10 international (may vary) |